Privacy Policy – pakgam

1. About This Policy

1.1 pakgam operates the gaming platform accessible at pakgam.club and all associated mobile-optimised pages and sub-domains.

1.2 This Policy applies to all personal data collected through: registration, account verification, deposits, withdrawals, gaming activity, customer support interactions, responsible gaming tool use, and general browsing of the platform.

1.3 This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between documents, this Policy governs matters relating specifically to data privacy.

1.4 pakgam may update this Policy from time to time. The "Last Updated" date at the top of this page reflects the current version. Continued use of the platform following any update constitutes acceptance of the revised Policy.

2. Personal Data We Collect

2.1 Registration Data

When you create a pakgam account, we collect: full name, date of birth, email address, Pakistani mobile number (e.g., 03XX-XXXXXXX format), and the password you choose (stored in hashed form — we do not store your plaintext password).

2.2 Identity Verification Data

To comply with our Know Your Customer (KYC) obligations prior to processing withdrawals, we may collect: a copy of your Computerised National Identity Card (CNIC) or passport, selfie photographs for identity confirmation, and proof of address documentation.

2.3 Financial Data

Transaction records including deposit amounts, withdrawal requests, winning amounts, and payment method references (e.g., JazzCash account reference, bank account number suffix) are recorded. Full payment credentials such as mobile wallet PINs or complete bank account numbers are never stored on pakgam servers.

2.4 Gaming Activity Data

Your betting history, game session records, wagering amounts, outcome data, bonus claim history, and responsible gaming tool settings are recorded as part of normal platform operation.

2.5 Technical & Device Data

IP address, browser type and version, operating system, device type, screen resolution, referring URL, session timestamps, and general geolocation (country/city level) may be collected automatically when you access pakgam.

2.6 Communications Data

Records of support conversations, emails to [email protected], and any complaints or feedback you submit are retained as part of our customer service records.

3. How We Use Your Personal Data

pakgam uses the personal data described above for the following purposes:

• Account operation: Creating, maintaining, and securing your pakgam account; enabling login; managing your wallet; processing deposits and withdrawals in PKR.
• Identity verification: Confirming that you meet the minimum age requirement of 18 years; verifying your identity before processing withdrawal requests as required by our KYC procedures.
• Fraud and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct.
• Responsible gaming: Operating deposit limits, loss limits, session controls, cooling-off periods, and self-exclusion; monitoring for indicators of problem gambling and reaching out proactively where appropriate.
• Customer support: Responding to your queries, complaints, and responsible gaming requests; maintaining records of communications for quality assurance.
• Platform improvement: Analysing aggregate, anonymised usage patterns to improve the platform's performance, game selection, and user experience.
• Marketing (where consented): Sending promotional communications about pakgam offers, PSL betting promotions, new game releases, or platform features. You may withdraw consent at any time.
• Legal compliance: Meeting obligations under applicable law, responding to lawful requests from regulatory or law enforcement authorities, and maintaining records required for audit purposes.

4. Legal Basis for Processing

4.1 Contractual necessity: Processing required to provide you with the services you have requested — account operation, game access, payment processing — is carried out on the basis of contractual necessity.

4.2 Legitimate interests: Fraud detection, platform security, and responsible gaming monitoring are processed on the basis of pakgam's legitimate interests in operating a safe and fair platform.

4.3 Legal obligation: Identity verification and certain financial record-keeping are required by applicable law and anti-money laundering obligations.

4.4 Consent: Marketing communications are sent only where you have provided explicit consent at registration or subsequently through your account settings. Consent may be withdrawn at any time by contacting [email protected] or updating your notification preferences.

5. Sharing Your Personal Data

5.1 Payment processors: Transaction data is shared with our payment processing partners (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah systems) to the extent necessary to execute deposits and withdrawals.

5.2 Identity verification providers: KYC documentation may be shared with accredited identity verification service providers for the purpose of confirming your age and identity.

5.3 Technology partners: pakgam works with game content providers, platform infrastructure suppliers, and analytics partners. These parties process data on our behalf under data processing agreements and are not permitted to use your data for their own purposes.

5.4 Legal and regulatory authorities: pakgam may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or lawful request.

5.5 Self-exclusion registers: Where applicable, self-exclusion data may be shared with industry-level self-exclusion programmes or registers to support enforcement of your exclusion request across multiple platforms.

5.6 All third-party recipients of your data are required to maintain appropriate technical and organisational security measures consistent with this Policy.

6. Payment Data

6.1 pakgam does not store full mobile wallet credentials, bank account numbers, or payment PINs. Transaction processing is handled by our payment partners through their own secure, encrypted environments.

6.2 Transaction records (amounts, dates, payment method types, and reference numbers) are retained for the period required by applicable financial record-keeping obligations, and for the duration necessary to resolve any disputes.

6.3 All deposits and withdrawals are processed in Pakistani Rupees (PKR). If you use an intermediary service that converts currency, the privacy practices of that intermediary are governed by their own policy and are outside pakgam's control.

7. Cookies & Similar Technologies

7.1 Essential Cookies

Essential cookies are strictly necessary to operate the pakgam platform. They enable user authentication (keeping you logged in during a session), session management, and security features. These cookies cannot be disabled without impairing the core functionality of the platform.

7.2 Analytics Cookies

With your consent, pakgam uses analytics cookies to collect aggregate, anonymised data about how the platform is used — which pages are visited, how long sessions last, and which features are most popular. This data is used exclusively to improve platform performance and user experience and is never used to build individual marketing profiles.

7.3 Managing Cookies

You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from using the platform. Disabling analytics cookies will not affect your ability to access or use any pakgam feature.

8. Data Retention

8.1 Account data is retained for the duration of your active account and for a period of five (5) years following account closure, unless a longer retention period is required by applicable law.

8.2 Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, consistent with standard anti-money laundering record-keeping requirements.

8.3 KYC documentation is retained for five (5) years following account closure or the completion of the relevant verification process.

8.4 Customer support communications are retained for three (3) years from the date of the last interaction unless the content is relevant to an ongoing dispute or legal matter, in which case retention continues until resolution.

8.5 Self-exclusion records are retained permanently or for the full duration of the exclusion period — whichever is longer — to ensure that re-registration cannot circumvent an active self-exclusion.

8.6 Following the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

9. Data Security

9.1 pakgam implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments, and encrypted storage for sensitive data at rest.

9.2 Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You acknowledge this inherent risk in using any online platform.

9.3 In the event of a data breach that is likely to result in a risk to your rights or freedoms, pakgam will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

9.4 You are responsible for maintaining the security of your own pakgam account credentials. Enabling two-factor authentication in your account settings significantly reduces the risk of unauthorised access. Never share your password with anyone, including pakgam support staff.

10. Your Data Rights

Subject to applicable law, you hold the following rights in relation to personal data that pakgam holds about you:

10.1 Access: You may request a copy of the personal data pakgam holds about you. We will provide this within 30 days of a verified request.

10.2 Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Basic account information may be updated directly in your account settings.

10.3 Erasure: You may request deletion of your personal data. We will comply where no legal obligation requires us to retain the data. Note that financial transaction records must be retained for the periods described in Section 8.

10.4 Marketing opt-out: You may withdraw consent for marketing communications at any time by contacting support or updating your account notification preferences. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

10.5 To exercise any of the above rights, contact [email protected] with your request. We may require identity verification before processing rights requests.

11. Minors

11.1 If you believe that a minor has registered a pakgam account or has had access to your account, please notify us immediately at [email protected].

11.2 Parents and guardians are encouraged to use parental control software and to monitor their children's internet activity to prevent unauthorised access to online gaming or betting platforms.

12. Changes to This Privacy Policy

12.1 pakgam may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. The "Last Updated" date at the top of this page always reflects the current version.

12.2 We will make reasonable efforts to notify registered users of material changes via email. However, we encourage you to review this Policy periodically. Continued use of the platform following any update constitutes acceptance of the revised Policy.

12.3 If you disagree with any material change to this Policy, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.

13. Contact Us

For any questions about this Privacy Policy, to exercise your data rights, or to report a data security concern, please contact the pakgam data team:

This Privacy Policy was last updated in June 2026 and supersedes all previous versions.